Terms and conditions COVID-19

These terms and conditions apply to bookings you make with our consultants (in-store, over the phone, or by email) as well as online bookings you make on our website.
We will rely on the authority of the person making the booking to act on behalf of any other traveler on the booking and that person will bind all such travelers to these terms and conditions.

Changes/Cancelation policy due to COVID19

Our Change and Cancellation Fees: Subject to Airline COVID19 waiver policy and remedy rights under the Consumer Guarantees Act, the following change, cancellation, and processing fees apply to all bookings (including online bookings and bookings made with a consultant):

• Each change to a Domestic/Trans-Tasman booking will incur a processing fee of $75 per passenger per booking in addition to the Airline waiver policy.
• Cancellations to Domestic/Trans-Tasman bookings will incur a processing fee of $75 per passenger per booking in addition to the Airline waiver policy.
• Each change to an International booking (excluding Trans-Tasman bookings) will incur a processing fee of $100 per passenger per booking in addition to the Airline waiver policy.
• Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a processing fee of $100 per passenger per booking in addition to the Airline waiver policy.

Online Servicing Fee

The following servicing fee applies to online bookings only:

• Each change to a Domestic/Trans-Tasman booking will incur a processing fee of $75 per passenger per booking in addition to the Airline waiver policy.
• Cancellations to Domestic/Trans-Tasman bookings will incur a processing fee of $75 per passenger per booking in addition to the Airline waiver policy.
• Each change to an International booking (excluding Trans-Tasman bookings) will incur a processing fee of $100 per passenger per booking in addition to the Airline waiver policy.
• Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a processing fee of $100 per passenger per booking in addition to the Airline waiver policy.

The above servicing fees are non-refundable for changes of mind or cancellations by you (subject to your rights under the New Zealand Consumer Law).

Refund of Credit Card surcharge

Credit card fees are non-refundable in case of any refund and changes. You authorize us to charge all fees incurred by you in relation to the services provided to the credit card designated by you.

Agency

We act as an agent for and sell various travel related products as agent on behalf of, numerous transport, accommodation, and other service providers, such as airlines, coach, rail, and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorize us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.

Refund time frame:

As we are working as an intermediator between service provider and customer. Due to the COVID19 situation refund is taking a much longer time due to limited staff and many offices closed. Airline process the refund to consolidator/wholesalers/customer credit card not direct to ECO travels account. Once ECO Travels receive a refund from the consolidator/wholesalers, we need 2 working weeks to process refunds to the customer account. In case refund given in credit by the consolidator/wholesalers, then ECO travels is not liable to give a refund to customers in bank account/cash. ECO travel will provide same form of payment which is provided by the Airline or supplier.